Terms & Conditions

Introduction

Welcome to 999ck, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ('Terms') constitute a legally binding agreement between you ('User', 'you', 'your') and 999ck ('we', 'us', 'our') governing your use of the 999ck website, mobile application, and all related services (collectively referred to as the 'Platform'). By registering an account, accessing the Platform, or placing any wager, you unconditionally accept these Terms in their entirety.

These Terms apply to all visitors, registered users, and anyone who accesses or uses any part of our Platform. If you do not agree with any part of these Terms, you must immediately cease using the 999ck Platform and close your account if one has been created. We recommend saving or printing a copy of these Terms for your reference.

Eligibility and Age Requirements

To use the 999ck Platform, you must satisfy the following eligibility criteria at all times. Failure to meet any of these criteria is grounds for immediate account suspension or termination.

• You must be at least 21 years of age. 999ck operates on a strict 21+ policy with no exceptions.
• You must be a resident of or be accessing the Platform from a jurisdiction where online gaming is not prohibited.
• You must be legally capable of entering into a binding contract under the laws applicable to you.
• You must not be registered as a self-excluded player on any gambling self-exclusion programme.

Account Registration and Security

To access the full range of services on 999ck, you must create a personal account. During registration, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password.

• Only one account per person is permitted. Creating duplicate or multiple accounts may result in permanent suspension.
• You must provide a valid email address and phone number linked to your bKash, Nagad, or Rocket account for payment verification.
• Account sharing with third parties, including family members and friends, is strictly prohibited.
• You must notify 999ck immediately at [email protected] if you suspect any unauthorised access to your account.

999ck reserves the right to request identity verification documents at any time in order to comply with applicable regulations and to protect the integrity of the Platform. Failure to complete identity verification within the stipulated timeframe may result in account restrictions.

Deposits, Withdrawals, and Payment Policy

999ck supports a variety of local and international payment methods to ensure seamless banking for all Bangladeshi players. All financial transactions on the Platform are processed securely using SSL encryption technology.

• Accepted payment methods include bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Minimum deposit amounts apply and are subject to change without prior notice.
• All deposited funds must be used for gameplay before withdrawal requests are processed. Depositing funds and immediately withdrawing without placing wagers may be declined.
• Withdrawal requests are subject to identity verification. Funds will only be returned to the same payment method used for the original deposit where technically possible.
• Processing times vary by payment method. bKash and Nagad withdrawals are typically processed within 24 hours; bank transfers may take up to 3 business days.

999ck does not charge fees for standard deposits or withdrawals. However, your payment provider may impose their own transaction charges, which are outside our control. We strongly advise users to review their payment provider's terms before initiating transactions. All currency values displayed on the Platform are denominated in Bangladeshi Taka (৳).

Bonuses, Promotions, and Wagering Requirements

999ck periodically offers bonuses and promotional incentives to both new and existing players. All bonuses are subject to the following general conditions. Specific promotions may carry additional terms which will be communicated at the point of offer.

• All bonuses are subject to wagering requirements (rollover) before any winnings derived from them can be withdrawn. The applicable rollover multiplier will be specified in the promotion's terms.
• Bonuses cannot be transferred, exchanged for cash (outside the wagering requirement process), or used in conjunction with other offers unless explicitly stated.
• Free spins awarded as part of a promotion are valid for a limited period only. Unused free spins will expire upon the stated deadline.
• 999ck reserves the right to withdraw any bonus offer, cancel bonus credits, or void winnings where fraudulent activity or abuse of the bonus system is detected.

Welcome bonuses are available to new players on their first qualifying deposit. To claim a welcome bonus, players must opt in via the relevant promotional page before making their deposit. Retroactive bonus claims will not be accepted under any circumstances.

Prohibited Activities

The following activities are strictly prohibited on the 999ck Platform. Any user found to be engaging in prohibited conduct will have their account suspended or permanently terminated without prior warning, and any associated funds may be forfeited.

• Using automated scripts, bots, software, or any artificial means to manipulate gameplay, exploit bonuses, or gain an unfair advantage.
• Colluding with other players or third parties to influence game outcomes, match results, or any other aspect of the Platform's operations.
• Engaging in money laundering, fraudulent transactions, or using illegally obtained funds to deposit on the Platform.
• Registering multiple accounts to claim multiple bonuses or circumvent any account limitations imposed by 999ck.
• Harassing, threatening, or abusing other players, 999ck staff, or customer support agents through any communication channel on the Platform.

999ck actively monitors the Platform for prohibited activities and works with payment processors and relevant authorities to investigate and report suspected fraud, money laundering, and other financial crimes. We take these matters extremely seriously and will cooperate fully with any lawful investigation.

Intellectual Property Rights

All content on the 999ck Platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall look and feel of the Platform, is the exclusive intellectual property of 999ck or its content suppliers and is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only. You must not reproduce, distribute, publicly display, perform, transmit, or create derivative works from any Platform content without the prior written consent of 999ck.

Limitation of Liability

To the fullest extent permitted by applicable law, 999ck, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your use of, or inability to use, the Platform or any content, service, or feature made available on or through the Platform.

999ck makes no warranty that the Platform will be uninterrupted, error-free, completely secure, or free of viruses or other harmful components. We shall not be responsible for any loss of data, revenue, or gambling winnings caused by technical failures, connectivity issues, or force majeure events beyond our reasonable control.

Privacy and Data Protection

Your privacy is of paramount importance to 999ck. Our collection, use, storage, and disclosure of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By accepting these Terms, you also consent to the processing of your personal data as described in our Privacy Policy.

We collect and process personal data including your name, contact details, payment information, and gameplay history strictly for the purposes of operating the Platform, processing transactions, complying with legal obligations, and enhancing your user experience. We do not sell your personal data to third parties for their own marketing purposes.

Account Termination and Suspension

Either party may terminate the user-platform relationship at any time. You may close your account by contacting our support team at [email protected]. 999ck reserves the right to suspend or terminate your account immediately and without prior notice in any of the following circumstances:

• Breach of these Terms & Conditions, including involvement in any prohibited activity listed above.
• Failure to complete identity verification as required under these Terms or as requested by 999ck at any time.
• Reasonable suspicion of fraudulent activity, money laundering, or any other illegal conduct connected to your account.

Amendments to These Terms

999ck reserves the right to amend, update, or replace any part of these Terms & Conditions at any time and at our sole discretion. Any changes will become effective immediately upon publication on the Platform. It is your responsibility to review these Terms regularly to ensure you remain informed of any updates. Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of those changes.

Where a material change is made to these Terms, 999ck will endeavour to notify registered users by email or via an in-platform notification. However, we cannot guarantee delivery of such notifications, and the absence of a notification does not affect the validity of the updated Terms.

Governing Law and Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to online gaming services in the relevant jurisdiction. Any disputes between you and 999ck should in the first instance be directed to our customer support team at [email protected]. We are committed to resolving complaints promptly, fairly, and transparently. If a dispute cannot be resolved amicably through direct negotiation, both parties agree to seek resolution through the applicable formal dispute resolution channels.

Contact Us

If you have any questions, concerns, or require clarification regarding these Terms & Conditions, our team is available 24/7 to assist you. Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh can reach our support team at any time.

Email us at: [email protected]